Effective Date: November 3, 2026

At orelviennejewelry.com, we respect your privacy and understand the importance of protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, browse our products, place an order, or communicate with our customer service team.

By using orelviennejewelry.com, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We may collect the following categories of information when you interact with our website:

Personal Information: Information you voluntarily provide, including your name, email address, billing address, shipping address, and other details necessary to process and deliver your order.

Order Information: Details about products purchased, order numbers, transaction records, delivery preferences, and communications related to your purchases.

Payment Information: Payment details are processed through applicable payment service providers. We do not intend to store complete payment card numbers or security codes on our own website servers.

Technical Information: Information such as your IP address, browser type, device information, operating system, referring pages, and general website usage data.

Communication Information: Information you provide when contacting us about products, orders, returns, refunds, or other customer service matters.

2. How We Use Your Information

We use collected information for legitimate business and operational purposes, including:

  • Processing, confirming, and fulfilling orders.
  • Arranging shipping and providing delivery updates.
  • Responding to customer questions and service requests.
  • Handling returns, exchanges where available, and refund requests.
  • Maintaining and improving website performance and functionality.
  • Detecting, investigating, and preventing fraudulent or unauthorized activities.
  • Maintaining appropriate business, accounting, and transaction records.
  • Sending promotional communications where permitted and where you have provided the required consent.

We use personal information only for purposes that are relevant to our business operations and consistent with applicable privacy requirements.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website traffic, and improve your browsing experience.

Some cookies are necessary for the website to function properly, while others may help us analyze performance or provide more relevant content. Where required by applicable law, we will request your consent before using non-essential cookies.

You can manage cookie preferences through available website settings or your browser controls. Disabling certain cookies may affect some website features.

Please refer to our Cookie Policy for additional information.

4. How We Share Information

We do not sell your personal information in exchange for money. We may share relevant information with trusted third parties when necessary to operate our business and provide services, including:

  • Payment processors that securely handle transactions.
  • Shipping carriers and fulfillment partners that deliver orders.
  • Website hosting, security, and technical service providers.
  • Analytics and marketing service providers, where permitted.
  • Professional advisers, auditors, or legal representatives when necessary.
  • Government authorities or other parties when required by applicable law or to protect legal rights.

These service providers are expected to use personal information only for authorized purposes and in accordance with applicable obligations.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Although we take appropriate precautions, no online transmission or electronic storage system can be guaranteed to be completely secure. We encourage customers to use secure devices, protect their account credentials, and avoid sharing sensitive information through unsecured channels.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order processing, customer support, accounting, legal compliance, dispute resolution, and fraud prevention.

When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal retention requirements.

7. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including:

  • Requesting access to personal information we hold about you.
  • Requesting correction of inaccurate or incomplete information.
  • Requesting deletion of certain personal information.
  • Requesting a copy of your information in an appropriate format.
  • Objecting to or restricting certain processing activities.
  • Withdrawing consent where processing is based on consent.
  • Opting out of certain marketing communications or data-sharing practices where applicable.

To submit a privacy-related request, please contact us at [email protected]. We may need to verify your identity before processing certain requests.

8. Marketing Communications

If you receive promotional emails from us, you may unsubscribe using the instructions included in those communications. Even after opting out of marketing messages, you may continue to receive essential transactional communications, such as order confirmations, shipping notifications, and customer service responses.

9. Children’s Privacy

orelviennejewelry.com is intended for a general shopping audience and is not designed to knowingly collect personal information directly from children under the age of 13. If we become aware that personal information has been collected from a child in circumstances where parental consent is required, we will take appropriate steps to address the information.

10. Third-Party Websites

Our website may contain links to third-party websites or services. These external websites operate independently and may have their own privacy policies. We are not responsible for the privacy practices or content of websites that we do not operate.

We encourage you to review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or applicable legal requirements. Any revised version will be published on this page with an updated effective date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact our customer service team:

Email: [email protected]

We value your privacy and will make reasonable efforts to respond to your inquiry promptly.