At orelviennejewelry.com, we understand how exciting it is to receive a new piece of jewelry. We work to make the shipping process as clear, dependable, and convenient as possible, from order placement to delivery.

This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and handled when delivery concerns arise.

1. Order Processing

After your order is successfully placed and payment is authorized, it will enter our order processing process.

Processing includes order verification, product preparation, and coordination with the appropriate fulfillment or shipping service.

Processing times may vary depending on product availability, order volume, and other operational circumstances. Orders are not necessarily processed or shipped immediately after purchase.

If additional information or verification is required, processing may take longer. We will make reasonable efforts to communicate relevant updates when necessary.

2. Shipping Destinations

orelviennejewelry.com serves customers in the United States. Available shipping destinations and delivery options will be displayed during checkout where applicable.

Please ensure that your shipping information is accurate and complete before submitting your order.

We cannot guarantee successful delivery when incorrect or incomplete information is provided.

3. Shipping Methods and Delivery Estimates

Available shipping methods and estimated delivery periods will be presented during checkout or through relevant order communications.

Delivery estimates are provided for planning purposes and are not guaranteed arrival dates. Actual delivery may be affected by carrier schedules, weather conditions, holidays, high-volume periods, or other circumstances beyond our reasonable control.

4. Shipping Costs

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Any available shipping promotions or free-shipping conditions will be presented on the website or during checkout.

5. Order Confirmation and Tracking

After placing an order, you should receive an order confirmation email containing relevant purchase details.

Once your order has been shipped and tracking information becomes available, we will provide the applicable tracking details through order-related communications.

Please allow some time for tracking information to become active after shipment. Carrier systems may not display updates immediately.

6. Delivery Information and Address Accuracy

Customers are responsible for providing accurate shipping information, including the recipient’s name, street address, apartment or unit number where applicable, city, state, and ZIP code.

If you notice an error after placing an order, please contact us as soon as possible.

We will make reasonable efforts to assist with address corrections before shipment. Once a package has been dispatched or entered the carrier’s delivery network, changes may be restricted.

7. Delayed or Missing Packages

We understand that a delayed package can be inconvenient. If your order has not arrived within the estimated delivery period, please contact us.

Our team can help review the available tracking information and advise you on the appropriate next steps.

If a package appears to be lost, incorrectly delivered, or otherwise affected by a shipping issue, we will review the available information and work toward a reasonable resolution.

8. Incorrect, Damaged, or Missing Items

If you receive an incorrect, damaged, defective, or incomplete order, please contact us as soon as reasonably possible.

To help us investigate, please provide:

• Your order number.
• A brief description of the issue.
• Clear photographs of the item and packaging, where relevant.

We will review the information and discuss appropriate solutions, which may include a replacement where available, a refund, or another reasonable arrangement.

9. Changes and Cancellations

If you wish to change or cancel an order, please contact us promptly.

We will try to accommodate requests before an order enters fulfillment or shipment. Once an order has been dispatched, changes and cancellations may no longer be possible.

10. Customs, Duties, and Other Charges

For orders involving cross-border shipping, customs duties, import taxes, or other government-imposed charges may apply depending on the destination and applicable regulations.

Any such charges, where applicable, are subject to the relevant authorities and will be handled according to the information presented at checkout and applicable law.

11. Customer Support

We believe good delivery service includes dependable assistance when something does not go as planned.

If you have any questions about shipping, tracking, delivery delays, or an order-related issue, please contact:

Email: [email protected]

Our team will make reasonable efforts to review your inquiry and respond promptly.

Thank you for shopping with orelviennejewelry.com. We appreciate your trust and are committed to making every order experience as smooth and reassuring as possible.